TCS - HIRING FOR SUNSHINE PROCESS

Role Overview

     As a member of the TCS Sunshine team, you will be responsible for supporting and advocating for world-class software products. Tata Consultancy Services (TCS) is hiring for the Sunshine Process, typically a customer support or service-based role involving voice, email, or chat interactions. The position focuses on handling customer queries, resolving issues efficiently, and maintaining high service quality standards. 

Key Responsibilities (Sunshine Process – TCS): 

• Handle customer queries via voice, email, or chat
• Maintain high customer satisfaction and service quality
• Follow SOPs and company compliance guidelines
• Document interactions and update systems
• Resolve customer issues quickly and accurately

What We’re Looking For : 

• Graduate in any discipline (BA, BCom, BSc, BBA, etc.); some roles may consider undergraduates with relevant experience 
• Basic understanding of computers, MS Office, email handling, and typing skills
• Willingness to work in rotational shifts, including night shifts and weekends 
• Strong spoken and written English; additional regional language skills can be an advantage
• Freshers can apply 

Benefits & Perks: 

• Competitive salary package for entry-level roles
• Performance-based incentives and bonuses
• Learning and development programs (internal training)
• Employee engagement activities and rewards programs
• Cab/transport facility for late or night shifts

Required Skills :

• Strong verbal and written communication
• Problem-solving and analytical thinking
• Customer handling and interpersonal skills
• Ability to work in a fast-paced environment
• Team collaboration 

“Be Part of Excellence. Build Meaningful Connections. Shape Tomorrow with TCS.”