Thomas Cook India Limited (Foreign Exchange Contact Center)
Mumbai,
MH,
India
Mumbai,
MH,
India
Role Overview
The Forex Contact Center is a critical hub for Thomas Cook’s "India ka Forex Specialist initiative. You will serve as the primary point of contact for retail and corporate clients seeking currency exchange, multi-currency cards, and international outward remittances (e.g., student fees or maintenance).
This position is both creative and rigorous by nature you need to think
outside the box. We expect the candidate to be proactive and have a "get it done"
spirit. To be successful, you will have solid solving problem skills.
Responsibilities
- Guiding customers on buying/selling forex, reloading multi-currency cards Passion for software products
- Handling queries regarding exchange rates and converting leads into transactions.
- Inbound/Outbound Sales
- Customer Advisory
Must Have
- Bachelor Degree or Higher
- Passion for software products
- Perfect written English
- You must be fluent in English
- Highly creative and autonomous
- Basic understanding of CRM software
Nice to have
- Professional Documentation
- Additional languages
- Client Comfort
- Strong analytical skills
What's great in the job?
- Great team of smart people, in a friendly and open culture
- safe and trustworthy place to work, especially for women, with a structured corporate culture that values compliance and ethics.
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
- You’ll interact with a diverse clientele, from high-net-worth individuals and corporate travelers to international tourists.
