Accenture Chat
Mumbai,
MH,
India
Hiring: Customer Support Executive (Chat Process) – Accenture
Join Accenture and build your career in customer service!
Role Overview:
Handle customer interactions via chat support and provide timely resolutions
Deliver excellent customer service and maintain high satisfaction levels
Identify customer needs and perform upselling/cross-selling when relevant
Resolve queries efficiently with strong problem-solving skills
Shift & Work Schedule:
Rotational shifts
Rotational weekly offs
Home pick-up & home drop facility available
Benefits & Perks:
Attractive salary package
Yearly performance-based variable pay
Mediclaim coverage up to ₹5 Lakhs for spouse and children
Career growth opportunities in one of the best companies to work with
Learning opportunities alongside experienced professionals
What We’re Looking For:
Strong communication and typing skills
Customer-focused approach
Problem-solving mindset
Proactive attitude with a “get it done” approach
Ability to work in a fast-paced environment
Be part of a dynamic team, grow your skills, and shape your future with Accenture.
Responsibilities
- Talking to multiple clients on chat
- Achieve monthly sales and AHT and CSAT goal
- Qualify the customer needs and give best customer service
- Logged and logged out on time
Must Have
- Bachelor Degree or Higher
- Excellent communication
- All the documents for the past minimum 2 companies
- You should leave under 25 kms radius
- Photo id proofs and passport or voter id
What's great in the job?
- Inclusive and diverse culture
- Great medical and insurance benefits
- Opportunities to switch projects internally
- No dumb managers, no stupid tools to use, no rigid working hours
- High-quality training and certifications
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company