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Interview preparation FAQ/ most asked question in BPO 

Domestic Interview rounds

HR & Ops

HR

HR round is usually the first screening round.

In this round, the recruiter tries to understand the candidate’s background, communication skills, attitude, availability, salary expectations, and willingness to work in shifts. HR also checks whether the candidate fits the company culture and basic job requirements. This round is more about personality and clarity than technical knowledge.

Versant 

The Versant round is an automated English assessment used to evaluate a candidate’s speaking clarity, pronunciation, fluency, listening skills, and sentence formation. There are no right or wrong answers in the traditional sense; the system checks how naturally and clearly you speak English. Candidates who listen carefully, speak at a normal pace, use simple sentences, and remain calm usually perform well, as the test is designed to assess everyday communication rather than advanced vocabulary.

Client round (sometime)

The Client round is usually the final or near-final round.

In this round, the client wants to understand the candidate as a person — their communication style, confidence, understanding of the role, and overall suitability for the client’s business. This round is less technical and more about whether the client feels comfortable representing their brand.

International BPO rounds 

HR, ops, versant, VNA

OPS round

The Operations round is conducted by the operations or process team.

Here, the interviewer evaluates whether the candidate understands the process requirements, customer handling approach, process flow, compliance, and quality expectations. This round is important to check if the candidate can actually perform the job role once they join the floor.

VNA

The Voice and Accent (VNA) round checks how clearly and professionally a candidate communicates in English. The focus is on pronunciation, clarity, neutral accent, fluency, listening skills, and tone. This round is especially important for international and voice processes, where clear communication with customers is critical.

Typing test

The Typing test is mainly conducted for non-voice, chat, email, or back-office processes.

It checks the candidate’s typing speed, accuracy, grammar, and basic computer skills. The purpose is to ensure that the candidate can handle multiple chats or emails efficiently without errors while maintaining quality standards.

Questions?

Frequently asked questions in interview prepare this

Open each question and practice sample answers you can modify as per your requirement

My name is _ . I have been working in the BPO industry for the last few years. I started my career with my first company in customer service and later moved to another organization where I gained more experience in handling customers and processes. I have completed my graduation and currently I am working in a customer support role. I am now looking for a stable opportunity where I can continue working and grow in this field.” What you SHOULD talk about


The BPO industry gives good career opportunities, especially for people who want growth, exposure, and skill development. It helps improve communication skills, confidence, and professionalism. Many people start their careers in BPO and grow into senior roles like team leader, quality analyst, trainer, or manager. It is a stable industry with continuous learning.

Customer service means helping customers when they have questions, problems, or need support. It can be over a call, chat, email, or message. The main role is to listen patiently, understand the issue, and give the right solution in a polite and professional way. Good customer service is more about attitude and communication than technical knowledge

What is your strength and weakness?
Answer: My strength is that I stay calm on calls and handle customers patiently, even during pressure situations. My weakness is that I am still improving in handling very aggressive customers, but I take feedback seriously and work on it. 

How do you manage your time and workload?
Answer: I manage my time by following my schedule properly and focusing on one call at a time. I avoid unnecessary delays and make sure my work does not impact quality or customer experience.

How do you handle high call volumes?
Answer: During high call flow, I stay focused and calm. I listen carefully to customers, resolve the issue as per process, and move to the next call without stress while maintaining quality.

What was your quality score in your previous role?
Answer: My quality score has been within the target range. I follow process guidelines and always take quality feedback positively to improve my performance.

What is CSAT and NPS?
Answer: CSAT and NPS are customer satisfaction metrics. They measure how satisfied customers are with the service provided during the interaction.

What is schedule adherence?

Answer: Schedule adherence means logging in on time, following break schedules properly, and being available during assigned working hours.

Why should we hire you?
Answer: You should hire me because I am reliable, process-oriented, and focused on providing good customer service while meeting performance targets.

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